pressure transmitter repair and recalibration

Recalibrations, Returns & Repairs

Recalibration

We are regularly asked how often our products should be calibrated. Unfortunately, there is no definitive answer, as it entirely depends on local, national & industry standards or the level of use of each product. If a transmitter is used heavily in tough environments, with high pressure spikes or vibration, we may suggest that it is calibrated more frequently than a product that has low, light usage.

Usual lead time for re-calibrations is 2 weeks from when we receive the unit.

Please feel free to contact us for advice; [email protected] or +44 (0)1978262255
Returns

Products purchased in error may be eligible for a credit, provided we are notified and the unit is returned, in un-used condition within 28 days. A minimum 25% re-stocking fee applies.

Please feel free to contact us for advice; [email protected] or +44 (0)1978262255
Repairs

The standard ESI Warranty is 12 months.

In the unlikely event that you have an issue with your ESI product, before returning the unit, please contact us to discuss the issue. Some issues, particularly with the GS4200-USB and GD4200-USB transducer, can be caused by incorrect PC settings, and we can advise on this via phone or email to avoid unnecessarily returning the unit.

For products that have been used or installed, ESI offer a test and report service subject to the following:

Eligible Reasons for Return:

Faulty, non-functional or damaged units maybe be returned for investigation.

Damage caused by opening units without ESI permission will immediately invalidate warranty. Attempts to self-rectify suspected issues may invalidate warranty. Do not proceed without ESI permission.

Return Request:

Contact our customer support team to request a Return Merchandise Authorisation (RMA) reference.

Units returned without prior notification will not be processed.

Details Required:

Please provide your order number, a description of the fault, and photos or videos where possible clearly showing the damage or malfunction to help us assess the issue.

Products must be returned with documentation.

Response:

ESI aim to carry out inspection and report where possible within 3 weeks.

If the issue is verified, we will offer a repair, replacement, or refund.

Units found to be damaged through misuse or outside of our stated warranty period will be subject to quotation.

If it is necessary to return a unit, please ensure to package it securely and include your company details and fault details on accompanying paperwork when returning it.

Damaged or faulty units can be sent to this address;

ESI Technology Ltd

Sensor House

Wrexham Technology Park

Wrexham, UK

LL13 7YP

On receipt of return, each product goes through a thorough test and inspection process. We will issue a report that explains the findings of the testing process, and we will advise if the unit is repairable and what the cost is, or if a completely new unit should be supplied.

Manufacturing errors will be repaired or replaced free of charge during the warranty period. Any damage that is found to be through incorrect use, incorrect installation or customer error, will be charged.

Common causes of damage are;

Overpressure

Pressure spikes

Incorrect voltage

Incorrect wiring

Water ingress

Corrosion

IMPORTANT NOTICE:

Returned product must be free from any contamination and present no risk to the safety of ESI personnel. Any products found to be contaminated in anyway will be immediately quarantined and made ready for customer collection.

Please contact us for advice; [email protected] or +44 (0)1978262255

Navigation

Our Unit Converter

Download the ESI-USB© Software

Recalibrations, Returns & Repairs